Shipping Policy

Thank you for shopping with us! We're excited to help you elevate your grilling experience. Below is our shipping policy to ensure a smooth and enjoyable shopping process:

Processing Time:

  • All orders are typically processed within 1-2 business days, excluding weekends and holidays.

  • You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates:

  • We offer a variety of shipping options to fit your needs. Rates will be calculated at checkout based on your location and preferred shipping method.

  • Free standard shipping is available on orders over $199, excluding oversized products.

Shipping Methods:

  • We ship via reliable carriers like Purolator, UPS, FedEx, and Canada Post. Shipping speeds range from 3-7 business days for standard shipping, and expedited options are available at checkout.

  • Please note that delivery times may vary depending on your location.

Address Accuracy:

  • Please double-check your shipping address before completing your order. We are not responsible for delays or lost packages due to incorrect addresses.

Order Tracking:

  • Once your order ships, we will send you a tracking number so you can follow its journey. You can track your order on the carrier’s website.

Damaged or Lost Items:

  • If your order arrives damaged or if you believe your package has been lost, please contact us immediately. We'll do our best to resolve any issues and ensure you're completely satisfied.

Terminal-to-Terminal

  • Terminal-to-Terminal shipping requires you to pick up your order at the nearest terminal. Rates for delivery to your door are significantly higher. If you don’t have a terminal nearby or require delivery to your door, please contact us at 306-778-2227 or email us at sales@cmxoutdoors.com.

Link to the terminal listing:

https://manitoulintransport.com/terminal-listing/

Customer Support:

  • If you have any questions about your order or need assistance with shipping, don’t hesitate to reach out to our customer service team at sales@cmxoutdoors.com.